HIGH-QUALITY LOGISTICS SERVICES
The Frigo Group guarantees food safety by complying with an adequate quality policy. We work with manuals that contain procedures and work instructions, on the basis of which our employees are trained. All our employees are aware that working with food requires a strict discipline in which compliance with procedures and rules is of the utmost importance. For this purpose, we have set up our own quality management system, in which practical work according to logical procedures is paramount, but still in accordance with the latest legislation and regulations.
CERTIFIED COLD STORE
The Frigo Group’s cold store in Nieuw-Vennep has obtained certification for all logistics services from various internationally recognised quality standards such as IFS Logistics and Skal. The required external audits take place each year in which these standards are tested. Every six months, we test our own activities and procedures through an internal audit by our own food safety team.
We ensure a constant temperature day and night, which is registered 24/7. Failures are rare and are immediately resolved by our technical service, which is available 24/7. We work with a state-of-the-art machine room, which is controlled by a sophisticated climate system. This climate system ensures that the machines run when necessary and it adjusts the purchase to the supply of energy at that moment.
CAMERA IMAGES AND WEIGHBRIDGE GUARANTEE GOOD DELIVERIES
If you receive a complaint or question from your customer about a delivery, we can check this for you within a few hours on our camera images. All our loading and unloading docks are equipped with cameras, and the images provide 100% clarity on the condition of the delivered goods, the number of pallets, the number of boxes, the number of pallets exchanged, etc. These images are kept for three weeks and, if necessary, e-mailed to you so that you can discuss them with your customer. We also weigh all the lorries to be loaded on arrival and departure, comparing the total weight calculated on the removal note with the total weight actually weighed. Even afterwards, these two weights are conclusive proof of the quantity of goods delivered.
GUARANTEED HYGIENE THROUGH INTERNAL AND EXTERNAL QUALITY CONTROLS
Our EC-approved cold stores are inspected every quarter by the Dutch Food and Consumer Product Safety Authority (NVWA). The cold store in which we receive fresh goods is cleaned several times a day and periodically checked.
GUARANTEED GOOD WORK BY OUR EMPLOYEES!
All our dedicated employees are fully aware of the importance of working according to our quality standards and they give our quality system hands and feet. Many of them have been with us for years and their experience is visible in the quality of our services. Thanks to our continuous training and consultation structure, they know how to handle, store and deliver your goods. All VAL (Value Added Logistics) activities are also carried out according to the quality standards described in our handbook. You as a customer have a fixed team working for you in the office as well as in the cold store. No matter what deviation is observed, they know how to act and when to inform you. Together with you, we guarantee good work!
Would you like to know more about our quality policy or our certifications? We will be happy to inform you! Feel free to contact us.